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3rd June 2021

Partner Blog: Cardiff Metro Bank stores report high street recovering as customers return to stores

Cardiff boasts two Metro Bank stores located in Queen Street and Newport Road; now both stores report customers are returning to bank in store having witnessed a steady rise in customer visits from mid -March to mid-May – numbers are up by 88%.

The Newport Road Metro Bank opened in 2020 during the pandemic – as an essential service the bank has remained open throughout the pandemic, but operating on reduced hours. Now, both stores are back to a seven day a week operation – open Monday – Saturday 08:30am – 6pm. Sunday: 11am – 5pm.

Queen Street is home to 2,988 safe deposit boxes and Newport Road 2,902 boxes – which customers have needed access to through the pandemic and lockdowns.

“Since opening last June, customers visiting our Newport Road store have remained quite steady – we have Wales’ only drive thru bank, which has helped customers access our services whilst remaining socially distant”, explained store manager Leanne Sutton.  “Now that Wales is on the verge of opening up fully, we are looking forward to growing our customer base even more.

 “Despite the pandemic, we have helped customers every day during lockdowns with their essential banking. We are integral to this local community and have been here to help, so it’s great that since lockdown lifted we have seen a steady increase in customers coming back in to our stores.  We look forward to welcoming back any customers who have not yet had the chance to pop in and see us”.

Metro Bank’s Cardiff stores can be found at 507 Newport Road and 40 Queen Street.


About Metro Bank

Metro Bank serves more than two million customer accounts and is celebrated for its exceptional customer experience. It is the highest rated high street bank for overall service quality for personal and business customers and the number one bank for service in stores in the Competition and Market Authority’s Service Quality Survey in February 2021. It was recognised as ‘Bank of the Year’ at the 2020 MoneyAge Awards and ‘Banking Brand of The Year’ at the Moneynet Personal Finance Awards 2021.

The community bank offers retail, business, commercial and private banking services, and prides itself on giving customers the choice to bank however, whenever and wherever they choose, and supporting the customers and communities it serves. Whether that’s through its network of 77 stores open seven days a week, early until late, 362 days a year; on the phone through its UK-based 24/7 contact centres; or online through its internet banking or award-winning mobile app: the bank offers customers real choice.

Metro Bank PLC. Registered in England and Wales. Company number: 6419578. Registered office: One Southampton Row, London, WC1B 5HA. ‘Metrobank’ is the registered trademark of Metro Bank PLC.

It is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Most relevant deposits are protected by the Financial Services Compensation Scheme. For further information about the Scheme refer to the FSCS website www.fscs.org.uk.

All Metro Bank products are subject to status and approval.

Metro Bank PLC is an independent UK bank – it is not affiliated with any other bank or organisation (including the METRO newspaper or its publishers) anywhere in the world. Please refer to Metro Bank using the full name.

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