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Comments and Complaints Procedure

The Chamber always strives to satisfy our customers, if you would like to provide feedback or make a complaint, you can be assured that it will be dealt with seriously, professionally and in a timely manner using the following process:

  1. Please contact us at info@cw-seswm.com or by using the contact form on our website, giving as much detail as possible and include your name, business name and contact details (email address and phone number).
  2. Upon receipt of a complaint, we will arrange for the right person to look into and respond to your concerns, or in the event of feedback and comments, we will ensure the right person receives these.
  3. We will acknowledge all written complaints within five working days.
  4. We will investigate the details of a complaint and take appropriate action at each stage of the investigation.
  5. If a satisfactory outcome cannot be reached, you have a right to appeal. If a satisfactory outcome cannot be achieved, you can appeal to the Chamber CEO. If a satisfactory outcome still cannot be found, you have the right to appeal to the Chamber President, where a decision is final.
  6. We resolve to complete investigations into complaints within a maximum of 31 days and to respond on the same time scale.
  7. If the Chamber receives an anonymous complaint, the details of the complaint will be forwarded to the appropriate person for them to review and take any appropriate action to prevent a re-occurrence from other customers.

Following our complaints procedure does not affect your legal rights.

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